Privacy Policy

Last updated: 26 April 2026
 

This Privacy Policy explains how Maxwell Properties (“we”, “us”, “our”) collects and uses personal information when you visit our website maxwell-properties.co.uk or contact us about our services.
 

1. Who we are

Maxwell Properties is an independent property management company.

For the purposes of UK data protection law, we are the “data controller” of your personal information.
 

If you have any questions about this notice or how we use your information, please contact us using the details on the Contact page of our website.
 

2. What information we collect

We may collect and process the following types of personal information:

• Name and contact details (such as email address, telephone number and postal address).

• Information about your property requirements or a property you wish to sell, let, buy or rent.

• Records of communications with you, including emails and notes of telephone calls.

• Identification and verification information where required for legal or regulatory purposes.

• Technical and usage information, such as IP address, browser type and how you use our website, collected via cookies and similar technologies.

You are not required to provide any personal information to browse our website, but certain features (such as enquiry forms) will not be available without it.
 

3. How we use your information

We use your personal information for the following purposes:

• To respond to your enquiries and provide information you request.

• To provide and manage our estate agency and property management services, including arranging viewings, valuations, sales and tenancies.

• To send you service communications, such as updates on a transaction or tenancy.

• To improve our website, services and customer experience.

• To comply with our legal and regulatory obligations (for example anti‑money‑laundering checks and record‑keeping).

• Where you have agreed, to send you marketing communications about our services which may be of interest to you. You can opt out of marketing at any time.

We will only use your personal information where we have a lawful basis to do so, such as performance of a contract with you, our legitimate business interests, your consent or compliance with legal obligations.
 

4. Sharing your information

We may share your personal information with:

• People and organisations involved in a property transaction or tenancy, such as landlords, tenants, buyers, sellers and their professional advisers.

• Third‑party suppliers who provide services on our behalf, such as IT providers, referencing agencies, contractors, surveyors and professional advisers.

• Law enforcement agencies, regulators, government bodies or courts where we are required to do so, or where it is necessary to protect our rights or the rights of others.

Where third parties process personal information on our behalf, we require them to keep it secure and to use it only in accordance with our instructions.

We do not sell your personal information to third parties.
 

5. International transfers

In most cases your personal information will be processed within the United Kingdom or the European Economic Area. If we do use service providers located outside these areas, we will take appropriate steps to ensure that your information is protected, for example by using standard contractual clauses or other safeguards recognised under UK data protection law.
 

6. How long we keep your information

We keep your personal information only for as long as is reasonably necessary for the purposes set out in this policy and to meet legal, regulatory, tax or accounting requirements.

In general, enquiry information will be kept for a reasonable period so that we can manage your query, while transaction and tenancy records may be retained for a number of years to comply with legal obligations.

We may keep anonymised or aggregated information for longer for statistical or reporting purposes.
 

7. Cookies and website tracking

Our website may use cookies and similar technologies to:

• Make the site work properly and keep it secure.

• Remember your preferences.

• Help us understand how the site is used so that we can improve it.

Most web browsers allow you to control cookies through their settings. If you disable or refuse cookies, some parts of our website may not function correctly.
 

8. Marketing

If you have requested information from us or used our services, we may send you information about similar services that we think may be of interest to you, unless you have asked us not to.

We will obtain your consent where this is required by law.

You can stop receiving marketing emails from us at any time by using the unsubscribe link in our emails or by contacting us using the details on our website.
 

9. Your rights

Under data protection law you have certain rights in relation to your personal information. These include the right to:

• Request access to the personal information we hold about you.

• Ask us to correct any inaccurate or incomplete information.

• Request the deletion of your personal information in certain circumstances.

• Object to or request restriction of our processing of your information in certain circumstances, including for direct marketing.

• Request that we provide your personal information in a commonly used electronic format, or that we transmit it to another organisation where technically feasible.

• Withdraw your consent where we rely on consent to process your information. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
   

If you wish to exercise any of these rights, please contact us using the details on our website. We may need to confirm your identity before acting on your request.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk). We would, however, appreciate the opportunity to deal with your concerns before you contact the ICO.
 

10. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure. While we do our best to keep your information secure, no transmission of data over the internet can be guaranteed as completely secure.
 

11. Third‑party websites

Our website may contain links to other websites which are not operated by us. If you follow a link to another website, please note that that site will have its own privacy policy and we are not responsible for how it uses your information.
 

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically to stay informed about how we use your information.